What business process automation is
It’s when a system takes over the routine people do by hand: leads land in the CRM on their own, payments go into the books, the report goes to the manager. People stop copying the same data from one spreadsheet to another and spend their time on work that brings in money.
Start with what hurts most. Losing leads? Start with a CRM. Unsure about cash? A cash-flow calendar. Orders and stock in spreadsheets? Order tracking.






